Communicating Difficult Messages
Tues Sep 19
9:00 am - 12:30 pm
UBA Large Conference Room
You hate it, but the time has come to have a difficult conversation. It could be a recalcitrant staff member, an oppositional church leader, someone in the community, maybe even your own family. As much as you’d like not to do it, you know you must.
How do you prepare yourself? What will you say? How should you frame the conversation? How will you handle their responses, especially if they are negative, defensive or accusatory?
Though we must have these conversations more often than we’d like, most of us have never received guidance in how best to do it. That’s where this seminar can help you. You’ll learn how to prepare for the conversation, how to speak without alienating the other person and how to listen even when they respond defensively. After practicing in a safe environment you’ll be emboldened to have difficult conversations in a more redemptive, constructive and God-honoring way.